COVID19

Visitors Guidelines

COVID19 UPDATE

“We work together on these challenging times"

 

Dear friends and lovely guests,

As we stay hopeful in these unprecedented times of change and transitions, we are looking ahead to the times to host you in our Villa, and happy to receive our returned customers!

We have worked hard in strict safety precautions to guarantee the health and well-being of our guests.

At the same time, it is for this reason that we kindly ask you to be kind and respectful toward our new hygiene protocols. Please consider that our team like you could be exposed to the virus. We have worked consciously in order to make our property the safest place for our guests, but we have to do this together. We need to protect each other and take care of each other.

We believe that your support is as important as ours. We kindly ask you to avoid visiting us if you are with any symptoms of flu or you think you can have been exposed to the virus. If you have any doubt about safe transportation or proper safety measures for traveling to our Paradise, please contact us.

Thank you for your continuing support during these times. We look forward to creating new amazing experiences with you again.

 

Very warm regards,

Team Villa Mukul

Cleanliness and Hygiene Guideliness

Pre-Check In

  • Prior to guest check-in, rooms are thoroughly cleaned, and every surface and object, wiped down both with commercial & authorized sanitizers.

  • Rooms are sensitized with ozone after every check-out and before every check-in

  • Air conditioning filters are cleaned prior to each check in.

  • All linens are professionally cleaned prior to each check in.

  • Mattresses & pillows are professionally sanitized, and steam cleaned after and before each use. 

During Check In and Your Stay

  • Our Check In is contact less, it means the property has a smart lock and we will provide the codes for you to enter.

  • Guest rooms are cleaned upon request, in case of service our housekeeping & maintenance teams will wear masks and gloves when entering rooms.

  • Turn-down service is offered on request to minimize contact.

  • Hand sanitizers and sanitizing sprays are provided upon request, with delivery notification via WhatsApp.

 

FOR MORE INFO ABOUT COVID19 IN QUINTANA ROO PLEASE VISIT: HTTPS://GUESTASSIST.MX/PORTAL/ES/INDEX.PHP